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Case Study: UX Research

Safeways Driving Campaign

A mock safe-driving campaign for the DFW area, built on six months of user research into why young adults speed, and what would actually get them to slow down.

Project UX research project
Role UX researcher & analyst, research team
Time 6 months
Purpose Gather data for a mock safe-driving campaign in DFW
The problem

With unsafe driving on the rise across DFW highways, we asked ourselves: how might we, as digital designers, create a solution that promotes safer driving habits?

01 / Research goals & insights

What we set out to learn

Goals
  • Driving habits and pain points
  • Attitudes towards safe driving
  • Views on current safety issues
Methods used
  • Questionnaire
  • In-person interviews
  • Virtual interviews
What the data showed
47%

Say they don't speed when traffic is clear

52%

Say young adults are the most likely to speed on the road

89%

View driving below the speed limit as riskier than speeding

73%

Believe they stay within 5 mph of the speed limit

02 / Persona & user flow

Designing for Erick

Persona

Erick, 25

  • Speeds often, uses phone apps especially while driving
  • Values convenience and speed over safety awareness while driving
User flow
  • Onboarding guides users through account creation and setup
  • Users input personal and vehicle details to receive accurate, personalized safety insights
  • Customizable alerts and accessibility settings promote trust, inclusivity, and engagement
03 / Prototype

From wireframe to high fidelity

Refined the layout, navigation flow, and key user interactions based on peer feedback and usability insights. The research phase gave us important insights that directly guided the final prototype.

Wireframes Safeways app hand-drawn wireframes
Prototype walkthrough
04 / Reflection

Looking back

What worked
  • Developed thoughtful research questions to deeply understand the background
  • Gathered detailed insights that guided our design decisions
  • Used those insights to build a strong rationale for every solution we created
Improvements
  • Spent a large portion of time on research, which limited design exploration
  • In hindsight, would have prioritized more wireframe workshopping to refine ideas further
  • Learned the importance of balancing research and design time for a more efficient workflow
Impact

This Safeways campaign demonstrates how user-centered design and behavioral insights can be applied to promote safer driving habits and long-term awareness among young adults in the DFW area.

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